Case Study: Enhancing Provider’s Efficiency with ScribeRYTE PLUS
Health System: Newton-Wellesley Hospital / Mass General Brigham
Practice: Boston Hand to Shoulder
Location: 159 Wells Ave, Newton MA 02459
Specialty: Upper Extremity Specialists: EMR: EPIC
Background
Boston Hand to Shoulder, part of the prestigious Mass General Brigham Network, is recognized for its precision and dedication to patient care. However, the increasing administrative burden of clinical documentation was encroaching on valuable patient interaction time. Seeking to optimize workflow and maximize focus on patient care, the practice adopted ScribeRYTE PLUS by ScribeEMR Inc.
Challenges
- Time-Consuming Charting: Dr. Ruchelsman and his team were spending an average of 15–20 minutes per patient on charting, significantly reducing the time available for patient consultations and creating after hours time burden.
- Complex Consultations: The orthopedic hand surgery specialty requires highly detailed notes due to the complexity of cases, making traditional documentation methods and templates suboptimal to capture clinical nuances.
- Seamless Integration: The practice needed a solution that would integrate smoothly with their existing EMR system without disrupting their workflow.
Solution: ScribeRYTE PLUS
Dr. Ruchelsman implemented ScribeRYTE PLUS, a cloud-based scribing solution from ScribeEMR Inc., that offers advanced AI-powered scribing services with human oversight for accuracy and compliance.
AI-Powered Documentation: ScribeRYTE PLUS accurately captures all essential elements of the patient encounter using advanced speech recognition technology. With ongoing use, the AI adapts to the specific needs of the practice, improving accuracy over time.
Human Review: Before uploading notes into the EMR, a trained scribe reviews and edits the AI-generated documentation, ensuring accuracy even in complex consultations.
Seamless Integration: The service seamlessly integrates with the practice’s existing EMR system, requiring minimal changes to the provider’s workflow.
Results
Since implementing ScribeRYTE PLUS, Dr. Ruchelsman’s practice has experienced a significant improvement in the clinical experience:
- Reduced Charting Time: Charting time per patient was reduced by 50%, decreasing from an average of 15–20 minutes to 7–10 minutes. This change enabled the practice to add 1–2 additional patient appointments daily and maximize patient experience.
- Enhanced Patient Focus: With less time spent on documentation, Dr. Ruchelsman now spends 20% more time engaging directly with patients, leading to improved patient satisfaction.
- Accuracy in Documentation: The accuracy of the notes has improved by over 95%, even in complex consultations, reducing the need postencounter clinician editing.
- Operational Efficiency: The streamlined documentation process enabled the practice to reclaim approximately 5–7 hours per week previously spent on charting after clinic hours, significantly improving physician satisfaction.
Customer Experience
The onboarding process with ScribeRYTE PLUS was smooth and efficient. The management team at ScribeEMR Inc. provided consistent support during the transition, ensuring the solution seamlessly integrated into the practice’s workflow. The ease of use and responsive support contributed to the overall success and adoption of the product within the practice.
Conclusion
The implementation of ScribeRYTE PLUS by ScribeEMR Inc. has been a transformative addition to Dr. Ruchelsman’s orthopedic hand surgery practice. The product’s ease of use, accurate AI-powered documentation, and integration capabilities have significantly reduced time spent on charting, allowing Dr. Ruchelsman to focus on delivering high-quality patient care.
Testimonial
