Client Profile:
Associates MD is a privately-owned medical group specializing in primary and urgent care. Nearly 50 clinicians, at 12 locations, serve multicultural patients in Broward County, South Florida. Previously, the practice faced a number of challenges.
Practice Challenges:
Chart backlogs
Clinicians struggling with a new EMR had difficulty closing patient charts, which slowed reimbursement.
Employee expenses
On-staff scribe costs, including salaries, benefits, uniforms, parking, and workspace, were prohibitive.
Patient privacy
It can be difficult to discuss personal issues with another person in the room.
Communication
Providers communicate with their patients in several languages, which can make it hard to provide administrative support.
Solution by ScribeEMR:
- Associates MD brought in ScribeEMR remote medical scribes, trained in eClinical Works.
- ScribeEMR remote medical scribes work within the EMR to record patient visits in real time while maintaining privacy, and no on-site resources are required to support them.
- Multi-lingual providers translate notes to their scribe immediately after a visit for instant recall.
Results:
- There was a rapid turnaround for clinicians who had struggled to close their notes on time, which is significantly speeding up the revenue cycle.
- Revenue increased due to improved coding.
- Some physicians increased office visits from 15 to as many as 19 patients per day.
- Reducing full time scribe headcount helps manage ancillary costs.
- Less time doing administrative work reduces provider burnout and increases personal free time.
“South Florida is a melting pot. We treat patients from every age group who speak multiple languages. We adapt as needed, and ScribeEMR has been right there with us.”