Medical Scribing Success: ScribeEMR Improves Workflow and Charting Consistency for Ocala Family Medical Center
Medical Scribing Success starts with charting consistency — especially in a busy multi-specialty practice. Choosing the right remote medical scribing solution can boost provider satisfaction, streamline patient care, and keep your medical billing cycles on track.
Ocala Family Medical Center, a high volume, multi-specialty practice, with 46 providers in five Ocala, Florida, locations, turned to ScribeEMR to provide well-trained virtual medical scribes to fill in the gaps left by high in-house scribe turnover.
Practice Challenges Impacted Revenue and Charting
While many Ocala providers had been using in-house scribes for years, turnover was high and finding skilled scribes locally was difficult. Busy providers and medical assistants were forced to do their own notes, which adversely affected accuracy and consistency across specialties.
Charting and billing systems were getting bogged down, which affected revenue. Charts that didn’t include all active problems addressed during a patient visit, or that still had non-active diagnoses (such as pregnancy), needed to be corrected. And, too many providers were doing administrative work at night and on weekends.
ScribeEMR Solution for Medical Scribing Success
✅ Ocala practice leaders researched ScribeEMR, speaking with references who praised their scribes and their long-term consistency.
✅ Now, Ocala Family Medical Center has 26 remote medical scribes supporting family medicine, neurology, cardiology and physiatry
✅ Regular training and check-ins help maintain consistency, so the structure and flow of everyone’s notes is similar, if not exactly the same, which makes it easier for billers to audit and submit clean claims.
Results
✅ Faster Billing Cycle – Charts are now reviewed, closed, and billed within 7 days, for a 50% faster revenue cycle.
✅ More Accurate Charting – Dedicated remote scribes, focused on addressing charting issues, prompting providers to cover quality measures, and filling in care team communication gaps, help maximize revenue.
✅ Improved Synergy – Investments in specialty training result in synergistic scribing with little, to no, review needed.
✅ Streamlined Workflow – Nurses and medical assistants, who previously took notes, now focus on patient prep.
✅ Better Morale – When scribes do the “base work,” providers have more time to complete clinical tasks during clinic hours.
Long-Term Returns
✅ Hospital Redirect Program – Scribes free up time for more walk-in patients, which leads to fewer ER visits and hospital admissions, and better patient outcomes.
✅ More Time for Cardiology Walk-ins – More availability to see patients who would have been admitted to the hospital lowers costs for ACO and managed care plans.
✅ Program Expansion – Increased buy-in to this Ocala physician group’s team effort, bolstered by scribe support, is reducing costs, admissions, and readmissions.