Remote Medical Scribing & Coding Success: Carson Tahoe Health Case Study
Improving Provider Satisfaction And Revenue Cycle Management With ScribeEMR Live Remote Medical Scribing And Medical Coding Services.
Practice Challenges
Carson Tahoe Health, a leading healthcare provider in Nevada, is known for its commitment to delivering high-quality, patient-centered care across its hospitals and clinics. Like many healthcare organizations, they faced growing challenges in keeping up with real-time documentation, accurate medical coding, and the rising administrative workload that can often lead to provider burnout and billing delays.
To address these pressing concerns, Carson Tahoe Health partnered with ScribeEMR to implement a seamless combination of remote medical scribing services and medical coding solutions. This collaboration allowed their clinical staff to offload the burden of EHR documentation during patient encounters, ensuring accurate, real-time charting without interrupting the provider-patient connection.
The addition of ScribeEMR’s expert medical coding team further streamlined their revenue cycle, reducing claim denials and improving cash flow. This comprehensive approach not only enhanced productivity but also boosted provider morale, allowing Carson Tahoe Health to focus on what truly matters: delivering outstanding healthcare outcomes for its community.
Objective/Goal
The key objective was to enhance the accuracy and completness of physician documentation and charting, while aligning documentation and coding practices to optimize revenue cycle performance.
The aim was to also eliminate any obstacles or inefficiencies that impeded patient care, thereby increasing provider satisfaction and productivity.
Method
- ScribeEMR provided Carson Tahoe Health with remote medical scribing and coding services. Removing the monotonous burden of charting helped providers focus exclusively on patient care, resulting in improved provider satisfaction levels.
- ScribeEMR’s coding service’s certified coders helped to ensure expert coding of each patient chart, maximizing code assignment. While optimizing revenue cycle management, claim denials dropped to less than 1%.
- As part of the service, ScribeEMR’s coding team monitors denials daily to facilitate swift review and re-submission.
Solution
- To address the coumentation and coding challenges, Carson Tahoe Health partnered with ScribeEMR, a leading remote (virtual) medical scribing and coding service provider with deep expertise in Epic EMR.
The ScribeEMR Impact:
Testimonial
“ScribeEMR’s virtual medical scribing and virtual medical coding services have transformed operations at Carson Tahoe Health. Virtual medical scribes save time so providers can focus on patient care, while the medical coding service ensures accurate, timely coding, and a reduction in claims denials for improved revenue cycle management.”
─ Dr, Allen Fink
V.P. & Chief Medical Officer, Carson Tahoe Health