Virtual Assistant
Virtual Assistant
Virtual Assistants Support Providers Remotely
Virtual assistants help healthcare providers with administrative, clerical and customer support tasks, including scheduling appointments, managing patient referrals, securing prior authorizations, and managing a constantly full inbox. This can all be done remotely, utilizing a practice’s existing technology.
A Seamless Administrative Workflow Improves a Patient's Experience
A trained virtual assistant, with excellent communication skills, can be a valuable asset to a busy practice or healthcare facility, taking over administrative tasks so providers and their staff can focus on patient care.
Lack of Communication
Not enough time to respond to messages; reduced engagement with the patient in a visit
Fatigue and Burnout
Overwhelming demands of caring for the patient on top of managing endless clerical tasks
Decreased Quality of Healthcare
Lack of focus on delivering quality healthcare with burdensome non-clinical tasks
Customized Solutions
Tell us what you need, and we’ll provide a dedicated virtual assistant to make it happen:
- Register new patients and establish patient portals
- Manage referrals and patient follow-ups
- Schedule appointments, set reminders, and verify insurance eligibility
- Create patient engagement letters and update status
- Consult with physicians and respond to messages
- Additional administrative duties as needed
Customized Solutions
Tell us what you need, and we’ll provide a dedicated virtual assistant to make it happen:
- Register new patients and establish patient portals
- Manage referrals and patient follow-ups
- Schedule appointments, set reminders, and verify insurance eligibility
- Create patient engagement letters and update status
- Consult with physicians and respond to messages
- Additional administrative duties as needed
Why Supplement Your Staff with a Virtual Assistant?
Why Supplement Your Staff with a Virtual Assistant?
Utilize In-House Resources More Effectively
Contracting a virtual assistant reduces headcount, payroll, benefits and management issues. Decreasing in-house staff also mitigates COVID-19 exposure. And in the midst of labor shortages, your office team will be able to focus on hands-on, clinical support.
Ensure Availability
Your virtual assistant is readily available using a number of remote collaboration tools. ScribeEMR will assign a dedicated assistant, or assistants, with backup trained to fill in at a moment’s notice
Utilize In-House Resources More Effectively
Contracting a virtual assistant reduces headcount, payroll, benefits and management issues. Decreasing in-house staff also mitigates COVID-19 exposure. And in the midst of labor shortages, your office team will be able to focus on hands-on, clinical support.
Ensure Availability
Your virtual assistant is readily available using a number of remote collaboration tools. ScribeEMR will assign a dedicated assistant, or assistants, with backup trained to fill in at a moment’s notice
Access to Advanced Tools
ScribeEMR provides its virtual assistants with powerful state-of-the-art tools, which enable them to keep track of patient messages, appointments, and referrals throughout the care continuum.
Rigorous Training
Our virtual assistants receive comprehensive training on multiple electronic health records (EHRs), revenue cycle management tools (RCMs), and other healthcare portals. They understand the demands and workflow of a busy medical office or healthcare facility, and are able to take on a wide range of administrative tasks.
Access to Advanced Tools
ScribeEMR provides its virtual assistants with powerful state-of-the-art tools, which enable them to keep track of patient messages, appointments, and referrals throughout the care continuum.
Rigorous Training
Our virtual assistants receive comprehensive training on multiple electronic health records (EHRs), revenue cycle management tools (RCMs), and other healthcare portals. They understand the demands and workflow of a busy medical office or healthcare facility, and are able to take on a wide range of administrative tasks.
Confidentiality is Paramount
We respect and maintain the sanctity of patient-provider confidentiality. No information is ever given to a third party without a patient’s written consent.
HIPAA Compliance
All virtual assistants receive comprehensive HIPAA training. To ensure privacy, the work area has limited internet access, and all personal electronic devices are prohibited.
Confidentiality is Paramount
We respect and maintain the sanctity of patient-provider confidentiality. No information is ever given to a third party without a patient’s written consent.
HIPAA Compliance
All virtual assistants receive comprehensive HIPAA training. To ensure privacy, the work area has limited internet access, and all personal electronic devices are prohibited.