Virtual Assistant
Virtual Assistant
Virtual Support for Ancillary Services
As the paradigm shift continues to occur across the healthcare industry with more digital solutions managing various aspects of processes and data, healthcare providers and facilities are beginning to deploy the use of virtual medical assistants to shoulder the burdensome administrative and non-clinical tasks.
A virtual assistant should not be confused with an AI-driven tool for performing automated tasks. The virtual assistant is a highly skilled, qualified, and well-trained person who helps a healthcare provider with administrative, clerical, and customer support tasks such as scheduling appointments, engaging the patient to help manage referrals, prior authorizations, physician in-box management, etc.
Issues with Provider Managing both Clinical and Non-clinical Tasks:
Lack of Communication
Not enough time to respond to messages; reduced engagement with the patient in a visit
Fatigue and Burnout
Overwhelming demands of caring for the patient on top of managing endless clerical tasks
Decreased Quality of Healthcare
Lack of focus on delivering quality healthcare with burdensome non-clinical tasks
Seamless Workflow & Improved Patient's Experience
A Virtual Assistant orchestrates the processes between healthcare provides, payers and patients. Communication and follow-through are paramount to ensure a patient’s continuum of care. And our Virtual Assistants offer massive improvement in the overall delivery of healthcare and the patient experience.
- Manage referrals and follow-up with the patients to ensure they have followed up
- Gathers instructions and results from notes of the consulting physician visit(s) and conveys them to the physician
- Creates patient engagement letters, set reminders, updates status
- Registers new patients and add to patient portals
- Scheduling and rescheduling appointments and verifying insurance eligibility
- Coordinates with physician and responds to messages sent to the doctor
- Other administrative duties as assigned
Seamless Workflow & Improved Patient's Experience
A Virtual Assistant orchestrates the processes between healthcare provides, payers and patients. Communication and follow-through are paramount to ensure a patient’s continuum of care. And our Virtual Assistants offer massive improvement in the overall delivery of healthcare and the patient experience.
- Manage referrals and follow-up with the patients to ensure they have followed up
- Gathers instructions and results from notes of the consulting physician visit(s) and conveys them to the physician
- Creates patient engagement letters, set reminders, updates status
- Registers new patients and add to patient portals
- Scheduling and rescheduling appointments and verifying insurance eligibility
- Coordinates with physician and responds to messages sent to the doctor
- Other administrative duties as assigned
Why a Virtual Assistant?
Save in-house Resources
Free yourself and your in-house team from tedious administrative duties and focus on what matters most.
Contact-less Service
With a Virtual Assistant, you have reduced in-house staff to help mitigate transfer of Covid-19.
Save in-house Resources
Free yourself and your in-house team from tedious administrative duties and focus on what matters most.
Contact-less Service
With a Virtual Assistant, you have reduced in-house staff to help mitigate transfer of Covid-19.
Avoid Associated Costs
Outsourcing a Virtual Assistant reduces headcount, payroll, benefits and the headache of managing employees in general.
Paradigm Shift towards Digital
With the use of completely digital solutions like EHRs, RCMs, etc., and increased use of telemedicine, a Virtual Assistant integrates easily.
Avoid Associated Costs
Outsourcing a Virtual Assistant reduces headcount, payroll, benefits and the headache of managing employees in general.
Paradigm Shift towards Digital
With the use of completely digital solutions like EHRs, RCMs, etc., and increased use of telemedicine, a Virtual Assistant integrates easily.
Constant Backup
ScribeEMR manages the Virtual Assistant and ensures a trained is always available (illness, vacation, etc.).
Increased Availability
Your Virtual Assistant is available using a number of remote collaboration tools to help deliver unrelenting focus on the job at hand.
Constant Backup
ScribeEMR manages the Virtual Assistant and ensures a trained is always available (illness, vacation, etc.).
Increased Availability
Your Virtual Assistant is available using a number of remote collaboration tools to help deliver unrelenting focus on the job at hand.
Deploying a ScribeEMR Virtual Assistant
One-Stop Solution to all your Clinical and Extra-Clinical Requirements
ScribeEMR offers highly qualified and skilled professionals as Virtual Assistants to provide non-clinical support to healthcare providers, office staff and patients. We gather succinct information on the various back-office requirements that our resource will need to fulfill, and implement a strategy to deliver the support in the most effective and proficient manner possible.
Gauging your need thoroughly
A comprehensive Discovery Call gauges your requirements and how we can contribute. Different strategies are formulated and executed as per your needs.
Expert Assistants
Expert Virtual Assistants of ScribeEMR are well-versed with clinical and administrative workflows. They understand the demands of physicians and responsibly carry out the tasks assigned to them.
Gauging your need thoroughly
A comprehensive Discovery Call gauges your requirements and how we can contribute. Different strategies are formulated and executed as per your needs.
Expert Assistants
Expert Virtual Assistants of ScribeEMR are well-versed with clinical and administrative workflows. They understand the demands of physicians and responsibly carry out the tasks assigned to them.
Advanced Tools
ScribeEMR provides its Virtual Assistants with powerful state-of-the-art tools, enabling them to keep track of the patient’s messages, appointment, and referrals throughout the care continuum.
Highly Skilled Workforce
Extensive canvassing is done when recruiting our Virtual Assistants only those individuals who have exemplary communication and managerial skills are hired.
Advanced Tools
ScribeEMR provides its Virtual Assistants with powerful state-of-the-art tools, enabling them to keep track of the patient’s messages, appointment, and referrals throughout the care continuum.
Highly Skilful Workforce
Extensive canvassing is done when recruiting our Virtual Assistants only those individuals who have exemplary communication and managerial skills are hired.
Rigorous Training
Virtual Assistants are provided comprehensive training across EHRs, RCMs, and other healthcare portals, ensuring effective communication and execution of a wide range of administrative tasks.
Offering Smoother Workflow
Our Virtual Assistants ensure communication of any necessary information to the patient as well as providers before a visit. Further, they efficiently update status post the appointment as needed.
Rigorous Training
Virtual Assistants are provided comprehensive training across EHRs, RCMs, and other healthcare portals, ensuring effective communication and execution of a wide range of administrative tasks.
Offering Smoother Workflow
Our Virtual Assistants ensure communication of any necessary information to the patient as well as providers before a visit. Further, they efficiently update status post the appointment as needed.
Customized Solutions
The Virtual Assistant is provided with detailed information about a provider and its facility, enabling seamless, customized assistance as per your workflow.
Robust Administrative Support
Our professionals are trained to offer assistance in clerical and administrative tasks such as fax routing, insurance eligibility verification and prior authorizations.
Customized Solutions
The Virtual Assistant is provided with detailed information about a provider and its facility, enabling seamless, customized assistance as per your workflow.
Robust Administrative Support
Our professionals are trained to offer assistance in clerical and administrative tasks such as fax routing, insurance eligibility verification and prior authorizations.
Utmost Adherence to Confidentiality
We respect and maintain the sanctity of patient-provider confidentiality. No information is ever given out to any third party without a patient’s confirmed written consent.
HIPAA Compliance
All ScribeEMR Virtual Assistant professionals attend are well-versed in HIPAA and attend required HIPAA training through our Learning Management System
Utmost Adherence to Confidentiality
We respect and maintain the sanctity of patient-provider confidentiality. No information is ever given out to any third party without a patient’s confirmed written consent.
HIPAA Compliance
All ScribeEMR Virtual Assistant professionals attend are well-versed in HIPAA and attend required HIPAA training through our Learning Management System