Virtual Medical Office Servicessm (VMOS)

Virtual Medical Office Servicessm (VMOS)

Introducing ScribeEMR's Virtual Medical Office Servicessm (VMOS)

Our customized virtual solutions help medical practices, hospitals, and health systems streamline administrative tasks, improve patient care, boost revenue and enhance overall efficiency.

End-to-End Virtual Front and Back Office Support

ScribeEMR understands the challenges healthcare providers face managing administrative tasks while delivering high quality patient care. Our wide range of Virtual Medical Office Services (VMOS), are scalable to meet the needs of any size medical practice, hospital or health system, enables clinical staff to focus on what they do best – providing exceptional patient care.

Virtual Medical Office Servicessm Ease Administrative Burdens

Virtual Medical Office Servicessm Ease Administrative Burdens

Our highly-trained VMOS teams provide a wide range of administrative medical office support services to optimize medical office management and boost revenue.

Appointment Scheduling

Our virtual team receives your incoming calls to make, reschedule, cancel and confirm patient appointments, helping to reduce no-shows and cancellations and optimize workflow.

Patient Registration

Our team helps register new patients by gathering demographic and insurance information, and maintaining updated records to ensure a smooth, consistently welcoming experience.

Patient Follow-up

We follow up with patients to encourage continuity of care, promote additional services, and help increase patient volume to maximize practice revenue and efficiency. 

Efficient Call Center/Contact Services

Our professional VMOS team can handle incoming and outgoing calls, answer patient inquiries, respond to voicemails, and offer chat support to stay responsive to patient needs. Our secure communications protocols guarantee HIPAA-compliant calling, text messaging, and voicemails.

Paper Chart Transcription

We transcribe paper charts into a digital format to make them more accessible, improve medical chart organization and reduce physical storage requirements.

Fax Management

We handle incoming and outgoing faxes, ensuring prompt and efficient communication between your medical practice and external entities, such as insurance companies, pharmacies, and other healthcare providers.

Insurance Verification /
Prior Authorization

We work with insurance companies to obtain approval for treatments, tests, and medications, which reduces delays in patient care and eases administrative staff burdens.

Patient Co-payment Reconciliation Service

Our team assists with reconciling patient co-payments, ensuring accurate billing and collection, and reducing financial discrepancies.

Chart Prepping

Our trained VMOS professionals gather patient reports, results and data from various outside sources to prepare patient charts. They also review medical records, organize relevant information, and ensure accurate documentation. This streamlines the record-keeping process, allowing healthcare providers to focus on patient care.

Referral Coordination

When a PCP refers a patient to a specialist, it sets in motion a chain of events that must be coordinated. We ensure the patient schedules the specialist appointment, attends the appointment, and we then secure the specialists report, and any labs or studies and upload the documentation into your EMR.

VMOSsm Benefits

Don’t let administrative burdens hold your healthcare facility back. ScribeEMR’s VMOS program offers extensive advantages for any size medical operation:

  • More time for patient care
  • Our VMOS team can reduce administrative constraints by 30%, which allows clinical staff to provide more, higher quality care to their patients.

  • Significant cost savings
  • Implementing a VMOS program can save up to 25% of the cost of hiring in-house staff.

  • Rapid Scalability
  • Outsourcing administrative tasks enables medical organizations to scale up rapidly with a cost-effective pricing model.

  • Increased coverage
  • VMOS teams offer nearly 100% coverage, even in the face of industry staffing shortages.

  • Improved patient satisfaction
  • 94% of patients report being satisfied with the support they receive from our dedicated VMOS specialists, which leads to better patient outcomes.


    "ScribeEMR's Virtual Medical Office Services (VMOS) has been a game-changer for our medical practice. Their team is highly skilled and efficient, handling tasks like prior authorization, chart prep, and patient communication, allowing our clinical staff to focus on providing care. With their cost-effective pricing, we've saved money compared to hiring in-house staff. We highly recommend ScribeEMR's VMOS service to any medical practice, hospital, or health system looking to streamline their operations and enhance the patient experience."
    Michelle Nobles
    Regional Director for Operations
    South Shore Skin Center, Plymouth, Massachusetts