Medical practices are always looking for ways to improve patient care, reduce administrative procedures, and maximize revenue. More than 20 million people are employed in the healthcare industry in the United States alone, and jobs in medical offices and administrative support are expected to expand by 12.5% between 2020 and 2030. One approach is ScribeEMR’s Virtual Medical Office Services (VMOS) which provides a variety of services to assist medical practices in overcoming administrative burdens and enhancing productivity.
Medical Customer Service Improvement Using ScribeEMR’s VMOS
Medical office customer service can be improved, with the help of virtual medical assistants knowledgeable in medical language and top EMR systems. A 10-15% increase in patient retention and a 5–10% improvement in overall patient satisfaction ratings are two potential ROIs.
Using ScribeEMR’s VMOS
to Simplify Chart Preparation
for Greater Efficiency
Optimizing Healthcare for Virtual Assistants
ScribeEMR’s VMOS offers virtual medical assistants to perform appointment confirmation, prior authorization, and patient registration. These specialists guarantee more efficient patient registration, more patient happiness, and fewer administrative problems.
The virtual assistant healthcare services also include effective fax management, patient claims reconciliation, and patient co-payment reconciliation. With the help of these virtual medical assistants, staff productivity is up, and communication is better. A 15–25% decrease in fax processing time, a 10–20% drop in refused claims, and an improvement of 5–10% in billing accuracy are all projected ROIs for these services.
The Function of Medical Customer Service Agents